PRIVACY POLICY

CraveLoca, operated by BagNotBin LLC (“CraveLoca”, “we”, “us”, or “our”), is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information through our website and mobile applications (collectively, the “Site”). By using the Site, you consent to the practices described below. If you do not agree, please do not use the Site.

Note: CraveLoca is a brand of BagNotBin LLC, our legal business entity.

CHILDREN

CraveLoca is not intended for users under the age of 13. We do not knowingly collect personal data from children under 13. If we learn we’ve collected personal information from a child under 13, we will promptly delete it.

INFORMATION WE COLLECT

Personally Identifiable Information (PII) includes data such as your name, email, phone number, or address. We collect this when you register, make a purchase, or use features of the Site. You may also be asked to provide payment and billing details.

We also gather non-PII such as browser type, referring URLs, and usage behavior. This data helps us enhance your experience and our services.

Payments are processed through Stripe, and all transactions are subject to Stripe’s Privacy Policy and Terms of Service.

HOW WE USE INFORMATION

We use your information to:

• Provide and support services via the Site
   
• Fulfill your meal reservations and process payments
   
• Send order updates, technical notices, or policy changes
   
• Improve our services and app experience
   
• Notify you of promotions, special offers, or contests
   
• Conduct research and gather feedback
   
• Customize marketing efforts (unless you opt out)
   

INFORMATION SHARING

We do not sell your personal information. However, we may share it:

• With restaurant partners to fulfill your meal orders and send relevant updates (opt-out available)
   
• To provide services you’ve requested
   
• With vendors or partners assisting in service delivery (e.g., email platforms or analytics tools)
   
• To comply with legal requirements or protect user safety
   
• In connection with a merger, sale, restructuring, or bankruptcy
   
• When you give explicit consent
   

We may also share aggregated or de-identified data that does not identify individuals.

YOUR CHOICES

You may opt out of promotional communications at any time. However, we may still send non-promotional emails (e.g., service updates).

ACCESS & CONTROL

You can update or delete your account information anytime via your account settings or by contacting us at info@bagnotbin.com.

SECURITY

We take reasonable precautions to protect your information. Data transmission is secured using SSL encryption, and access to your information is limited to authorized personnel.

THIRD-PARTY SITES

The Site may link to third-party websites. CraveLoca is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing personal data.

COOKIES & ANALYTICS

We use cookies, pixels, and other technologies to:

• Remember preferences
   
• Track app and website performance
   
• Deliver targeted ads
   
• Understand how users interact with the Site
   

We may work with third-party platforms (e.g., Google Analytics or ad networks like DAA/NAI members). You can manage your preferences through tools like:

• Digital Advertising Alliance
   
• Network Advertising Initiative
   
• Google Analytics Opt-Out
   

SOCIAL FEATURES

Our Site may include tools that let you share content or actions with friends or social media. These features may collect data (e.g., IP address, visited pages) and are governed by the privacy policies of the respective platforms.

PUBLIC POSTS

Any content you post in public areas (e.g., reviews or community features) can be read and used by others. Please use discretion when sharing personal information.

POLICY CHANGES

By using CraveLoca, you agree to this Privacy Policy. We may update it periodically. When we do, we’ll update the “Last updated” date below and post changes at craveloca.com. Material changes may be communicated via email or in-app notice.

CONTACT US

If you have questions or concerns about this Privacy Policy, contact us at:

BagNotBin LLC
177 Huntington Ave, Ste 1703
Boston, MA 02115
Email: info@bagnotbin.com
Last updated: May 6, 2025